For decades, the telecommunications industry has provided technicians, customer service agents, operators, and others with job security, opportunities to advance and gain new skills, and sustainable wages and benefits. Yet since Verizon was formed in 2000, it has shirked its responsibilities as a public utility, pursuing a race-to-the-bottom, low-road business model that is detrimental to both employees and customers.

Our new report, Broken Promises, reveals how Verizon uses this model to interfere with its employees’ rights to form unions, putting good jobs and quality service at risk.

» Download the report (PDF)
» Read the press release